سياسة الاسترجاع

Eligibility

At ALLN, we want you to be completely satisfied with your purchase.

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused, unworn, unaltered, and in its original condition.
  • All original packaging, dust bags, accessories, and tags are intact.
  • Proof of purchase, such as your order confirmation or receipt, is provided.

Items that show signs of use, damage caused after delivery, alteration, or are returned without their original packaging may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom or personalised products.
  • Items marked as Final Sale at the time of purchase.
  • Items from bundles or sets where part of the bundle has already been used or is missing.

How to Request a Return

1. Contact Us
Email us at Contact@alln-eg.com with your order number, reason for the return or exchange, and photos of the item if applicable.

2. Return Instructions
Our team will review your request and provide you with the return instructions within 2 business days.

3. Send the Item Back
The item must be returned through the shipping method provided or approved by our team.

Return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect.

4. Inspection & Processing
Once your returned item is received and inspected, your refund or exchange will be processed within 5–7 business days.

Refund Method

Approved refunds will be processed according to the original payment method whenever possible.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds can be issued through:

  • Bank transfer
  • Mobile wallet
  • Store credit

depending on the available refund options and your preference.

Exchanges

You may exchange your item for another available color or style, subject to stock availability.

If the replacement item has a higher price, the customer will be required to pay the difference.

If the replacement item has a lower price, the remaining amount may be issued as store credit or refunded according to the available refund method.

Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Defective
  • Damaged during delivery
  • Different from the item you ordered

please contact us within 48 hours of receiving your order and provide clear photos showing the issue.

In these cases, ALLN will cover the return shipping costs, and you may choose from the available options:

  • Replacement
  • Full refund
  • Store credit

All requests are subject to inspection and approval by the ALLN team.